1. Shipping Policy

Free Shipping Across the United States

We are pleased to offer Free Standard Shipping on all orders shipped to addresses within the United States. No minimum purchase or coupon code is required.

Processing & Delivery Times

  • Order Processing: Orders are typically processed and prepared for shipment within 1–3 business days (excluding weekends and holidays). You will receive a tracking number as soon as your order ships.
  • Estimated Delivery: Standard shipping across the US generally takes 3–7 business days once dispatched, depending on your location.
  • Carrier Partners: We partner with reliable carriers like USPS, FedEx, UPS, and DHL to ensure your package arrives safely.

Tracking Your Order

Once your order has been handed over to our shipping carrier, an automated shipping confirmation email containing your tracking link will be sent to the email address provided at checkout.

2. Returns, Exchanges & Refunds Policy

We understand that sometimes an item might not be a perfect fit for your pet. That is why we offer a straightforward 7-Day Exchange, Return, or Refund Policy.

You have 7 days from the date your item is delivered to request an exchange, return, or full refund.

Eligibility Criteria

To qualify for a return, exchange, or refund, please ensure that:

  • The request is initiated within 7 calendar days of delivery.
  • The item is unused, unwashed, and in the same condition that you received it.
  • The item is in its original packaging with all tags still attached.
  • Hygiene-sensitive items (like opened pet food, treats, or used pet bedding) cannot be returned unless they arrived damaged or defective.

How to Start a Return or Exchange

  1. Contact Us: Send an email to [Your Support Email Address] with your order number and the reason for your request. Please specify whether you prefer a Refund or an Exchange (including the new size/color you want).
  2. Review: Our support team will review your request within 24–48 hours and send you detailed instructions on where to ship your package.
  3. Ship the Item: Package the item securely and ship it back to us using the address provided by our team.

⚠️ Note: Unless the item arrived damaged or we sent the wrong product, customers are responsible for covering the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. Refunds & Processing

Once your return is received and inspected by our warehouse team, we will send you an email notifying you that we have received your item and whether your refund has been approved.

  • Approval: If approved, your refund will be processed immediately.
  • Credit: A credit will automatically be applied to your original credit card or payment method (such as PayPal).
  • Timeline: Please allow 5–10 business days for the refund to reflect on your statement, depending on your financial institution’s processing times.

4. Damaged or Wrong Items

Please inspect your order upon delivery. If an item is defective, damaged, or if you receive the wrong product, contact us immediately at [Your Support Email Address] with a photo of the issue. We will fast-track a replacement or a full refund at no extra cost to you.

5. Contact Us

For any questions regarding your shipment, or to initiate a return, please get in touch with our customer service team: